Patient Concierge

Tallahassee Plastic Surgery Clinic; Tallahassee (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401(k) with employer contribution

Paid holidays and vacation

Voluntary benefits

Job summary

Tallahassee Plastic Surgery Clinic is seeking a full-time Patient Concierge to be the first point of contact for patients, handling check‑in, scheduling, phone inquiries, and records management. You will support pre- and post‑surgery care, work with clinical and admin teams, and help ensure a welcoming patient experience throughout visits.

Ideal candidates have 1–3 years in a front desk or medical administrative role, strong customer service skills, and proficiency with practice management

Qualifications

• 1–3 years in a front desk or administrative role, preferably medical.
• Experience with scheduling and managing appointments in a medical setting.
• Proficiency in Microsoft Office and ability to learn new software quickly.
• Strong customer service, detail orientation, and confidentiality.

Responsibilities

• Greet patients and check them in, directing to the appropriate area.
• Schedule and confirm appointments, manage rescheduling, and maintain the clinic calendar.
• Input and verify patient information, ensuring forms are complete and signed.
• Screen calls, manage emails, provide information, and respond professionally.
• Assist with billing, payments, and insurance verification; document transactions.
• Provide pre/post‑surgery guidance and address patient questions.
• Maintain front desk organization and supply levels; support seamless patient flow.
• Coordinate with medical and administrative staff to ensure smooth patient care.
• Maintain HIPAA compliance and protect patient information.
• Assist with filing, chart preparation, and other daily office tasks.
• Promote services and guide patients to the appropriate staff for details.

Skills

Front desk

Customer service

Scheduling

Office software

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Tallahassee Plastic Surgery Clinic, Tallahassee, FL, US

About Us

At Tallahassee Plastic Surgery Clinic we offer a unique blend of plastic surgery and med spa services to meet the diverse needs of our patients. Serving North Florida, South Georgia, and Alabama, our team of board-certified plastic surgeons, dermatologists, physician assistants, and licensed professionals are dedicated to delivering exceptional care with personalized treatments. Whether you're looking to enhance your appearance with cosmetic surgery or rejuvenate your skin with advanced med spa treatments, we provide cutting-edge solutions designed to deliver natural, beautiful results. With decades of experience, we continuously embrace the latest technologies and techniques to offer you the most effective care possible. From transformative plastic surgery to revitalizing skincare and medical tattooing, we ensure a comfortable and comprehensive approach to your aesthetic goals.

We are seeking afull time motivated and skilled Patient Concierge to join our team. As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. You will assist with pre‑and post‑surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience.

Key Responsibilities of this role include, but are not limited to

• Patient Reception & Greeting: Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.
• Scheduling Appointments: Manage and confirm patient appointments, handle rescheduling, and maintain the clinic’s calendar for consultations and treatments.
• Patient Intake & Documentation: Collect and accurately input patient information, ensuring all necessary forms are completed and signed.
• Phone & Email Management: Screen calls, provide service information, answer inquiries, and respond to emails professionally.
• Billing & Payment Processing: Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.
• Patient Communication: Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.
• Maintaining Office Organization: Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.
• Collaboration: Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.
• Handling Confidential Information: Maintain HIPAA compliance and confidentiality when managing patient records and personal information.
• General Administrative Support: Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.
• Promoting Services: Be knowledgeable about services, products, and promotions, and guide patients to the appropriate staff for additional information.

Qualifications

• 1-3 years of experience in a front desk or administrative role, preferably in a medical office, spa, or plastic surgery practice.
• Experience in patient/customer service, including handling sensitive or confidential information.
• Experience with scheduling, managing appointments, and working with practice management software is a plus.
• High school diploma or equivalent required; additional education or certification in office management or medical administration is a plus.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn new software quickly.
• Strong customer service skills with a positive and empathetic attitude toward patients.
• High attention to detail, especially in managing patient records and handling sensitive information.
• Excellent organizational skills with the ability to manage multiple tasks efficiently and effectively.
• Friendly, approachable, and patient-focused, with a strong desire to provide excellent service.
• Strong work ethic, punctuality, and reliability.
• Discretion and professionalism in handling sensitive patient information and situations.

What We Offer

• Competitive compensation
• Comprehensive Health, Dental, and Vision plans
• 401(k) with Employer Contribution
• Paid Holidays and Vacation
• Voluntary Benefits

Why Join Us?

Ascend Aesthetic Partners is a Management Services Organization (MSO) in the field of Plastic Surgery and Aesthetics. Founded on a commitment to excellence, innovation, and patient care, Ascend PSP brings together a network of highly accomplished plastic surgeons and their practices to advance aesthetic medicine, helping our patients feel more confident in their own bodies.

We are a group of plastic surgeons that have come together to collaborate on a whole new level. We believe that by learning from like‑minded plastic surgeons and collaborating, we can continually evolve and improve our practices, reaching more people and positively changing their lives.

Tallahassee Plastic Surgery Clinic is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws