Patient Care Coordinator

Talent_Store_jobs; Tucson (AZ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Dental, Vision & Health

2 weeks PTO

401K with employer match

Job summary

Tucson Plastic Surgery is expanding and seeking a Patient Care Coordinator to act as the central liaison between patients, surgeons, and the clinical team. You will guide patients from initial consultation to post-operative care, conduct consultations, lead intakes, and present surgical plans and pricing with empathy and accuracy.

In this role, you will schedule surgeries, coordinate pre/post-operative care, maintain impeccable documentation, and uphold HIPAA standards while delivering

Qualifications

• Completion of a Medical Assistant program from an accredited institution.
• 3+ years of patient care experience, preferably in a physician's office or small clinic setting; plastic surgery/aesthetics a plus.
• Proficiency in EMR systems (Mod Med preferred) and Microsoft Office.

Responsibilities

• Welcome patients and ensure a warm, exemplary patient experience.
• Conduct preliminary consultations and complete patient charting for the surgeon.
• Explain procedures, recovery, and care in detail; schedule surgeries and follow-ups.

Skills

Active listening

Emotional intelligence

Interpersonal skills

Organization

Documentation

HIPAA compliance

Communication

Discretion under pressure

Customer service

Education

Medical Assistant program

Tools

EMR (Mod Med)

Microsoft Office

Job description

Our client, Tucson Plastic Surgery is adding a Patient Care Coordinator to their incredible team as the practice continues to expand in its new state-of-the-art plastic surgery office, ambulatory surgery center, and wellness center, delivering a concierge-level, five-star patient experience.

As a Patient Care Coordinator, you are the central liaison between the patient, their surgeon, and the clinical team. You are a trusted advisor, educator, and advocate who guides each patient through their full aesthetic and surgical journey, from initial consultation to post-operative care. You will conduct preliminary consultations and lead patient intakes, offer guidance, explain procedures, answer questions, present surgical plans and pricing, schedule surgeries, interface with the patients’ families, follow up, and share pre- and post-operative instructions.

Who You Are:

Patients’ choices are deeply personal, and it is critical that you build genuine rapport and trust, providing the empathetic support they need as they navigate complex, life-altering decisions. Your approach reflects our client’s mission to inspire hope, confidence, and authentic self-discovery through the transformative power of plastic surgery.

• An active, attentive, and compassionate listener who empathizes with patients to put them at ease as they explore their surgical options
• High emotional intelligence paired with patience and exceptional interpersonal and communication skills
• Timely and well-organized, with strong documentation skills and meticulous attention to detail
• Positive, adaptable, and self-motivated, with poise and discretion under pressure
• A drive to facilitate a five-star experience for each patient through communication, education, expectation setting, and authentic connection

What You’ll Do:

The Patient Care Coordinator acts as the point of contact and practice liaison guiding patients through their surgical and aftercare experiences. Through hands-on training, you will become well-versed in all the products, procedures, and services offered, bringing an understanding of aesthetic and surgical processes and terminology to guide patients with confidence by providing timely and accurate information each step of the way.

• Welcome new and existing patients, ensuring every visit reflects a warm, exemplary patient experience
• Conduct preliminary consultations, reviewing patient goals and health history, and provide a seamless handoff - including fully complete patient charting and documentation- to the surgeon
• Explain surgical procedures, recovery expectations, and pre-/post-operative care in detail,
• Schedule and coordinate patient surgeries, pre-operative appointments, and post-operative follow-up care with TPS providers
• Coordinate the scheduling for combined procedures with outside surgical providers, ensuring
• Assist with implant and surgical supplies ordering to support clinic operations
• Uphold strict HIPAA compliance, safeguarding confidentiality and aligning with the practice’s vision and service standards
• Maintain open, collaborative communication with the front office, clinical team, and physicians to ensure continuity of care

What You Will Get:

Tucson Plastic Surgery offers the finest in plastic surgery - the latest in advanced, integrated aesthetic and reconstructive care in Arizona.Led by a husband-and-wife team of sought-after plastic surgeons, Dr. Raman Mahabir, MD, MSC, FRCSC, FACS, and Dr. Silvia Kurtovic, MD, the practice is built on the belief that luxury-level service and medical excellence go hand in hand. They continue to deliver an unparalleled, transformative patient experience that has led to their continued growth.

• $25-30/hour basedon experience and proficiency
• Full-time opportunity, in-office, M-F 8:30 am-5:00 pm, no evenings, weekends, or on-call
• Immediate benefits: Dental, Vision & Health, 2 weeks PTO, Paid holidays, and 401K with employer match

Qualifications:

• 3+ years of patient care experience, preferably in a physician's office or small clinic setting; plastic surgery and/or aesthetics a plus
• Completion of a Medical Assistant program from an accredited institution
• Exceptional interpersonal and communication skills with patients, families, and team members
• Critical thinking abilities to analyze situations and develop/propose appropriate solutions
• Excellent organizational, documentation, and time-management skills, with meticulous attention to detail
• Refined, polished, and compassionate demeanor reflecting five-star service standards
• Adaptability, discretion, and poise under pressure in a fast-paced environment
• Self-motivated with a high energy level and unwavering commitment to HIPAA compliance and patient confidentiality
• Proficiency in EMR systems (Mod Med preferred) and Microsoft Office