Patient Concierge & Care Coordinator

Vanderbilt Health; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking a Patient Services Specialist to be the first contact for patients, welcoming them, checking in, and directing calls. You will manage appointment scheduling, update insurance information, and help maintain a smooth patient flow with courteous, patient-focused service.

This role requires high school diploma, 3 years in an office with at least one year in a medical setting, and the ability to work as part of a team while handling multiple tasks with

Qualifications

• High School Diploma or GED (or equivalent) and 3 years in an office with at least one year in a medical setting.
• Excellent customer service, courteous, patient, and team oriented.
• Strong phone etiquette and ability to manage multiple tasks.

Responsibilities

• Greet patients and guests and assist with check-in.
• Answer calls with standard greeting; transfer as needed.
• Schedule patient appointments with providers.
• Verify and update demographic and insurance information.
• Prepare and file patient charts; maintain privacy and accuracy.
• Collect co-pays and handle cash transactions per policy.
• Maintain organized reception area and communicate wait times.

Skills

Customer service

Telephone etiquette

Scheduling

Medical office experience

Education

High School Diploma or GED

Tools

EMR

Job description

Vanderbilt Health in Nashville is seeking a Patient Services Specialist to be the first contact for patients, welcoming them, checking in, and directing calls. You will manage appointment scheduling, update insurance information, and help maintain a smooth patient flow with courteous, patient-focused service.

This role requires high school diploma, 3 years in an office with at least one year in a medical setting, and the ability to work as part of a team while handling multiple tasks with