Patient Concierge & Scheduling Specialist

CommonSpirit Health; Red Bluff (CA); On-site; USD 71,635,000 - 76,965,000; Full time

Job summary

Dignity Health - St. Elizabeth Community Hospital in Red Bluff, CA seeks a Clinic Clerk to greet patients and act as the clinic's organizational hub. You will handle registration, scheduling, and billing inquiries while ensuring confidentiality and efficient patient flow.

The role requires strong organizational skills, a customer-centric approach, and the ability to manage a fast-paced environment with meticulous attention to detail. Prior outpatient clerical experience is essential.

Qualifications

• One year recent outpatient medical clinic clerical experience.

Responsibilities

• Schedules patient appointments, updates changes, and prints distribution of daily clinic schedule.
• Maintains medical records by filing and retrieving documents in a timely manner.
• Contacts and reschedules no-shows via phone or letter for practitioner follow up.
• Answers calls, routes messages, and documents telephone notes for clinicians.
• Gives referrals and assistance to complete applications for financial aid from agencies/providers.
• Collects demographic and insurance information per procedures and privacy standards.

Skills

Clerical experience

Scheduling

Customer service

Job description

Dignity Health - St. Elizabeth Community Hospital in Red Bluff, CA seeks a Clinic Clerk to greet patients and act as the clinic's organizational hub. You will handle registration, scheduling, and billing inquiries while ensuring confidentiality and efficient patient flow.

The role requires strong organizational skills, a customer-centric approach, and the ability to manage a fast-paced environment with meticulous attention to detail. Prior outpatient clerical experience is essential.