Clerk Clinic

CommonSpirit Health; Red Bluff (CA); On-site; USD 71,635,000 - 76,965,000; Full time

Job summary

Dignity Health - St. Elizabeth Community Hospital in Red Bluff, CA seeks a Clinic Clerk to greet patients and act as the clinic's organizational hub. You will handle registration, scheduling, and billing inquiries while ensuring confidentiality and efficient patient flow.

The role requires strong organizational skills, a customer-centric approach, and the ability to manage a fast-paced environment with meticulous attention to detail. Prior outpatient clerical experience is essential.

Qualifications

• One year recent outpatient medical clinic clerical experience.

Responsibilities

• Schedules patient appointments, updates changes, and prints distribution of daily clinic schedule.
• Maintains medical records by filing and retrieving documents in a timely manner.
• Contacts and reschedules no-shows via phone or letter for practitioner follow up.
• Answers calls, routes messages, and documents telephone notes for clinicians.
• Gives referrals and assistance to complete applications for financial aid from agencies/providers.
• Collects demographic and insurance information per procedures and privacy standards.

Skills

Clerical experience

Scheduling

Customer service

Job description

Job Summary and Responsibilities

As a Clinic Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.

Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.

To be successful in this role, you will possess exceptional organizational skills, a customer‑centric approach, meticulous attention to detail, and a proactive ability to manage a fast‑paced environment while upholding the highest standards of confidentiality and efficiency.

• Schedules patient appointments which includes initial, recheck and pre‑ops. Updates schedule changes and performs necessary rescheduling of patients and prints and distributes daily clinic schedule. Provides clerical support for outgoing and incoming referrals for patients as requested.
• Maintains medical records which includes requesting records as needed, filing and retrieving records, documents and correspondence in a timely manner
• Contacts and reschedules clients that have not shown up for their appointment via phone or letter, and gives chart to the Practitioner for follow up review
• Answers telephones which includes routing incoming calls, as appropriate, and documenting accurately telephone messages for clinicians
• Provides referrals and assistance as needed to complete the application process to external agencies and/or third party vendors which provide financial assistance for medical care through various government and private programs
• Follows computer system and departmental operational procedures and training guidelines to obtain accurate demographic and insurance information on each registration, as monitored by established procedures

Job Requirements

• One year recent outpatient medical clinic clerical experience

Where You'll Work

Founded in 1906, Dignity Health - St. Elizabeth Community Hospital is a 76-bed, acute care, nonprofit hospital located in Red Bluff, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including a Level III Trauma Center, heart care, cancer care, and a family birth center. Additionally, St. Elizabeth Community Hospital, has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center. It has been named a Top Rural Hospital by The Leapfrog Group for two consecutive years, one of only 16 rural hospitals in the US to achieve this award. One Community. One Mission. One California.

Pay Range

$25.00 - $26.86 /hour