Patient Concierge & Scheduling Specialist

South Shore Health; Norwell (MA); On-site; USD 26,000 - 38,000; Full time

Job summary

South Shore Health is seeking a front desk professional for the SMC Surgical Services department in Norwell, MA. The role focuses on patient check-in/out, registration, and accurate data entry to support efficient clinic operations.

Responsibilities include greeting patients, scheduling, and providing compassionate, coordinated care with a strong emphasis on customer service and HIPAA-compliant practices. This is a full-time day-shift position with a 40-hour workweek.

Qualifications

• Minimum high school diploma preferred.
• Experience with patient registration and scheduling.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Greet patients and visitors professionally and direct to services.
• Complete pre-registration and registration with accuracy.
• Schedule appointments and manage cancellations or changes.
• Process check-out and collect payments as assigned.
• Respond to calls and messages within the same business day.
• Maintain department standards and participate in team training.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Teamwork

Education

High School Diploma

Tools

Epic Systems

Registration software

Job description

South Shore Health is seeking a front desk professional for the SMC Surgical Services department in Norwell, MA. The role focuses on patient check-in/out, registration, and accurate data entry to support efficient clinic operations.

Responsibilities include greeting patients, scheduling, and providing compassionate, coordinated care with a strong emphasis on customer service and HIPAA-compliant practices. This is a full-time day-shift position with a 40-hour workweek.