Front Desk & Patient Experience Coordinator

SENTA ENT and Allergy Physicians; Braselton (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, and 

HSA

FSA

Short & Long Term Disability

Holidays & PTO

EAP

401(K) Match

Clinic Hours: Monday-Friday

Job summary

SENTA Partners (Northeast Georgia ENT affiliate) is seeking a Front Office Coordinator to be the first point of contact for patients, visitors, and staff. You will manage check-ins, scheduling, and information verification while supporting clinical staff and ensuring smooth front office operations.

The role requires strong organizational skills, Medical reception experience preferred, and proficiency with MS Office and EMR systems.

Qualifications

• High school diploma or GED required.
• Medical reception experience preferred.
• Knowledge of standard clinic practices, policies and procedures.
• Read, write, and comprehend simple instructions and memos.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Schedule patient appointments and handle rescheduling/cancellations.
• Answer incoming calls and direct inquiries to the appropriate staff.
• Verify patient information including insurance details and demographics.
• Maintain patient records in the EMR with confidentiality.
• Process patient payments and respond to billing inquiries.
• Coordinate communication between front office, clinical staff, and physicians.
• Keep front office area clean and organized.
• Assist patients with forms and paperwork.
• Manage office supplies for front desk operations.
• Address patient concerns with empathy and escalate when needed.
• Support administrative needs including data entry, filing, and correspondence.

Skills

Customer service

Communication

Teamwork

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

MS Office

EMR

Job description

SENTA Partners (Northeast Georgia ENT affiliate) is seeking a Front Office Coordinator to be the first point of contact for patients, visitors, and staff. You will manage check-ins, scheduling, and information verification while supporting clinical staff and ensuring smooth front office operations.

The role requires strong organizational skills, Medical reception experience preferred, and proficiency with MS Office and EMR systems.