Patient Concierge & Scheduling Specialist

Area Substance Abuse Council; Dubuque (IA); In loco; USD 21.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and Dental Insurance

FSA

Life/AD&D/Disability Insurance

Employee Assistance Program (EAP)

Paid Holidays & Vacation

Descrizione del lavoro

Area Substance Abuse Council in Dubuque, IA is seeking a Patient Services Representative to manage patient appointments, data entry, and billing. You will support ASAC staff across prevention, treatment, and recovery services with clerical tasks, ensuring smooth operations and accurate information flow.

The role requires strong organization, clear communication, and attention to detail, with a starting hourly pay and full benefits. A valid driver''s license and background check are required.

Competenze

• High school diploma or equivalent required.
• At least 1 year of office or administrative experience.
• Excellent verbal and written communication and attention to detail.
• Valid driver''s license and ability to pass background check.

Mansioni

• Provide excellent customer service at all times.
• Check-in patients, greet visitors, and notify staff.
• Route calls to appropriate departments and share information with clinical staff.
• Schedule patient appointments and monitor schedules.
• Collect payments and enter patient demographic data into the EHR.
• Verify insurance and program eligibility and communicate patient financial responsibilities.
• Manage patient correspondence via multiple channels.
• Assist in maintaining patient records and file systems.
• Perform opening/closing duties and maintain waiting areas.
• Reconcile cash drawer and complete deposits as needed.
• Travel for off-site meetings or community visits.

Conoscenze

Organizational skills

Communication skills

Data entry

Customer service

Strumenti

EHR system

Descrizione del lavoro

Area Substance Abuse Council in Dubuque, IA is seeking a Patient Services Representative to manage patient appointments, data entry, and billing. You will support ASAC staff across prevention, treatment, and recovery services with clerical tasks, ensuring smooth operations and accurate information flow.

The role requires strong organization, clear communication, and attention to detail, with a starting hourly pay and full benefits. A valid driver''s license and background check are required.