Patient Services Representative

ASAC; Dubuque (IA); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Health and Dental

FSA

Company paid Life/AD&D/Disability

401(k) with match

Paid Holidays

Vacation, Personal Time and Sick Leave

Job summary

ASAC in Dubuque, IA seeks a patient services representative to manage appointments, data entry in the EHR, and cash handling. You will greet visitors, verify insurance, and coordinate with clinical staff to support prevention, treatment and recovery services.

The role emphasizes accuracy, strong communication, organizational skills, and the ability to work with diverse stakeholders. Full-time, with benefits including health, dental, retirement plans, paid holidays, and vacation time.

Qualifications

• High school diploma or equivalent.
• At least 1 year of office/administrative experience.
• Strong communication and organizational skills.
• Ability to pass an extensive background check and maintain accuracy in data entry.

Responsibilities

• Manage patient appointments and information in the EHR.
• Provide clerical support for prevention, treatment and recovery services.
• Handle payments and process deposits in accordance with guidelines.
• Answer calls and route to appropriate departments.
• Maintain waiting areas and office spaces for tidiness and organization.
• Safely operate a vehicle for job-related travel when required.

Skills

Communication

Organization

Data entry

Customer service

Education

High school diploma or equivalent

Job description

Realize a career with meaning—improving lives, strengthening communities, and changing narratives as a member of ASAC Our work is personal, using lived experiences, proven services, and human connections to help people right here in our community.

As a patient services representative, you will be responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. You'll also provide clerical support for all ASAC staff including prevention, treatment and recovery services.

Key Duties

• Provide excellent customer service at all times.
• Perform the check-in process, greet visitors and notify appropriate staff of incoming patients or visitors.
• Allocate calls to appropriate departments and/or staff members. Ensure accurate and timely information exchange with the clinical department when necessary.
• Schedule patient appointments, monitor schedules for errors, confirm scheduled patient appointments.
• Collect patient payments, enter patient demographic information into the electronic health record (EHR).
• Verify insurance eligibility, benefits, and program eligibility (Sliding Fee scale) to ensure accurate and timely remittance and inform patients of their financial responsibilities accordingly.
• Manage patient correspondence via phone, fax, mail, letter, email, and text.
• Assist in the maintenance of the patient closed file record system.
• Perform office opening and closing duties. Maintain tidiness of waiting areas, reception areas, copy/supply rooms, and staff lounges throughout the day.
• Accomplish projects as a team member or individual as assigned.
• Reconcile cash drawer to ensure accuracy and complete deposits when applicable in accordance with agency guidelines
• Safely operate a vehicle for job-related travel, such as attending off-site meetings, and visiting community partners or service locations.

Requirements

Qualified candidates will have a high school diploma or equivalent, and at least 1 year of office or administrative experience. Candidates should have strong organizational skills with the ability to prioritize tasks and handle multiple competing responsibilities. Excellent communication skills are required, both verbal and written, with the ability to effectively interact with patients, staff, and external stakeholders. Candidates will also exhibit attention to detail and accuracy in data entry, report generation, and filing. A valid driver's license is also required as well as the ability to pass an extensive background check.

Salary & Benefits

ASAC offers a competitive compensation with a starting pay of $18.90 per hour.

Full-time staff are eligible for a complete benefit package including, Health and Dental, FSA, company paid Life/AD&D/Short and Long Term Disability and Voluntary Life Insurance. Staff are eligible for our Employee Assistance Program (EAP), Paid Holidays, a 403(b) Retirement plan with a match and a generous Vacation, Personal Time and Sick Leave Plan.

ASAC is an Equal Opportunity Employer.