Patient Services Representative

Area Substance Abuse Council; Dubuque (IA); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Health and Dental Insurance

FSA

Life/AD&D/Disability Insurance

Employee Assistance Program (EAP)

Paid Holidays & Vacation

Job summary

Area Substance Abuse Council in Dubuque, IA is seeking a Patient Services Representative to manage patient appointments, data entry, and billing. You will support ASAC staff across prevention, treatment, and recovery services with clerical tasks, ensuring smooth operations and accurate information flow.

The role requires strong organization, clear communication, and attention to detail, with a starting hourly pay and full benefits. A valid driver''s license and background check are required.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of office or administrative experience.
• Excellent verbal and written communication and attention to detail.
• Valid driver''s license and ability to pass background check.

Responsibilities

• Provide excellent customer service at all times.
• Check-in patients, greet visitors, and notify staff.
• Route calls to appropriate departments and share information with clinical staff.
• Schedule patient appointments and monitor schedules.
• Collect payments and enter patient demographic data into the EHR.
• Verify insurance and program eligibility and communicate patient financial responsibilities.
• Manage patient correspondence via multiple channels.
• Assist in maintaining patient records and file systems.
• Perform opening/closing duties and maintain waiting areas.
• Reconcile cash drawer and complete deposits as needed.
• Travel for off-site meetings or community visits.

Skills

Organizational skills

Communication skills

Data entry

Customer service

Tools

EHR system

Job description

Realize a career with meaning—improving lives, strengthening communities, and changing narratives as a member of ASAC Our work is personal, using lived experiences, proven services, and human connections to help people right here in our community.

As a patient services representative, you will be responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. You'll also provide clerical support for all ASAC staff including prevention, treatment and recovery services.

Key Duties

• Provide excellent customer service at all times.
• Perform the check-in process, greet visitors and notify appropriate staff of incoming patients or visitors.
• Allocate calls to appropriate departments and/or staff members. Ensure accurate and timely information exchange with the clinical department when necessary.
• Schedule patient appointments, monitor schedules for errors, confirm scheduled patient appointments.
• Collect patient payments, enter patient demographic information into the electronic health record (EHR).
• Verify insurance eligibility, benefits, and program eligibility (Sliding Fee scale) to ensure accurate and timely remittance and inform patients of their financial responsibilities accordingly.
• Manage patient correspondence via phone, fax, mail, letter, email, and text.
• Assist in the maintenance of the patient closed file record system.
• Perform office opening and closing duties. Maintain tidiness of waiting areas, reception areas, copy/supply rooms, and staff lounges throughout the day.
• Accomplish projects as a team member or individual as assigned.
• Reconcile cash drawer to ensure accuracy and complete deposits when applicable in accordance with agency guidelines
• Safely operate a vehicle for job-related travel, such as attending off-site meetings, and visiting community partners or service locations.

Requirements

Qualified candidates will have a high school diploma or equivalent, and at least 1 year of office or administrative experience. Candidates should have strong organizational skills with the ability to prioritize tasks and handle multiple competing responsibilities. Excellent communication skills are required, both verbal and written, with the ability to effectively interact with patients, staff, and external stakeholders. Candidates will also exhibit attention to detail and accuracy in data entry, report generation, and filing. A valid driver's license is also required as well as the ability to pass an extensive background check.

Salary & Benefits

ASAC offers a competitive compensation with a starting pay of $18.90 per hour.

Full-time staff are eligible for a complete benefit package including, Health and Dental, FSA, company paid Life/AD&D/Short and Long Term Disability and Voluntary Life Insurance. Staff are eligible for our Employee Assistance Program (EAP), Paid Holidays, a 403(b) Retirement plan with a match and a generous Vacation, Personal Time and Sick Leave Plan.

ASAC is an Equal Opportunity Employer.