Patient Services Representative

Area Substance Abuse Council; Dubuque (IA); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Health and Dental

FSA

Life/AD&D/Disability insurance

Voluntary Life Insurance

Employee Assistance Program (EAP)

Paid Holidays

403(b) with match

Vacation, Personal Time and Sick Leave

Job summary

Area-Substance-Abuse-Council is seeking a patient services representative to manage appointments, handle payments, and support staff across prevention, treatment, and recovery services.

You will greet visitors, verify insurance, schedule appointments, and ensure accurate data entry in the EHR, while maintaining excellent customer service.

Qualifications

• Strong written and verbal communication abilities.
• Ability to enter data accurately and manage records.
• Experience with scheduling and customer service processes.

Responsibilities

• Manage patient appointments and information with accuracy.
• Handle payment processing and data entry into the EHR.
• Provide clerical support to prevention, treatment and recovery services.
• Greet visitors, check-in patients, and route to appropriate staff.
• Verify insurance eligibility and explain financial responsibilities.

Skills

Communication skills

Organizational skills

Attention to detail

Data entry accuracy

Multitasking

Education

High school diploma or equivalent

Job description

Description

Realize a career with meaning—improving lives, strengthening communities, and changing narratives as a member of ASAC

Our work is personal, using lived experiences, proven services, and human connections to help people right here in our community.

As a patient services representative, you will be responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. You'll also provide clerical support for all ASAC staff including prevention, treatment and recovery services.

Key Duties:

• Provide excellent customer service at all times.
• Perform the check-in process, greet visitors and notify appropriate staff of incoming patients or visitors.
• Allocate calls to appropriate departments and/or staff members. Ensure accurate and timely information exchange with the clinical department when necessary.
• Schedule patient appointments, monitor schedules for errors, confirm scheduled patient appointments.
• Collect patient payments, enter patient demographic information into the electronic health record (EHR).
• Verify insurance eligibility, benefits, and program eligibility (Sliding Fee scale) to ensure accurate and timely remittance and inform patients of their financial responsibilities accordingly.
• Manage patient correspondence via phone, fax, mail, letter, email, and text.
• Assist in the maintenance of the patient closed file record system.
• Perform office opening and closing duties. Maintain tidiness of waiting areas, reception areas, copy/supply rooms, and staff lounges throughout the day.
• Accomplish projects as a team member or individual as assigned.
• Reconcile cash drawer to ensure accuracy and complete deposits when applicable in accordance with agency guidelines
• Safely operate a vehicle for job-related travel, such as attending off-site meetings, and visiting community partners or service locations.

Requirements

Qualified candidates will have a high school diploma or equivalent, and at least 1 year of office or administrative experience. Candidates should have strong organizational skills with the ability to prioritize tasks and handle multiple competing responsibilities. Excellent communication skills are required, both verbal and written, with the ability to effectively interact with patients, staff, and external stakeholders. Candidates will also exhibit attention to detail and accuracy in data entry, report generation, and filing. A valid driver's license is also required as well as the ability to pass an extensive background check.

Salary & Benefits

ASAC offers a competitive compensation with a starting pay of $18.90 per hour.

Full-time staff are eligible for a complete benefit package including, Health and Dental, FSA, company paid Life/AD&D/Short and Long Term Disability and Voluntary Life Insurance. Staff are eligible for our Employee Assistance Program (EAP), Paid Holidays, a 403(b) Retirement plan with a match and a generous Vacation, Personal Time and Sick Leave Plan.

ASAC is an Equal Opportunity Employer.