Patient Concierge & Scheduling Specialist

Albany Medical Center; City of Albany (NY); On-site; USD 46,000 - 60,000; Full time

Job summary

Albany Medical Center is seeking a front desk registration assistant for the Surgery Urology unit. You will greet patients, assist with check-in, coordinate registrations, and manage insurance information and co-pays in a fast-paced environment.

The role requires an emphasis on patient experience, accurate data entry in the EMR, and collaboration with care teams to ensure smooth patient flow and timely scheduling. This day shift position supports the hospital's mission and CARES standards.

Qualifications

• High School Diploma/G.E.D. is required.
• 2–3 years of office experience, or 1 year in a medical practice is preferred.
• Experience using an electronic health record and Microsoft Office is a plus.
• Excellent customer service skills are essential.
• Ability to multi-task in a high patient volume unit.

Responsibilities

• Assist all patients at the front check-in desk.
• Greet patients promptly and professionally.
• Interact with a diverse patient population.
• Use the EMR to register patients and scan records.
• Update insurance information and collect co-pays at check-in.

Skills

Customer service

Multi-tasking

Time management

Communication

Education

High School Diploma/G.E.D.

Tools

Electronic Health Record

Microsoft Office

Job description

Albany Medical Center is seeking a front desk registration assistant for the Surgery Urology unit. You will greet patients, assist with check-in, coordinate registrations, and manage insurance information and co-pays in a fast-paced environment.

The role requires an emphasis on patient experience, accurate data entry in the EMR, and collaboration with care teams to ensure smooth patient flow and timely scheduling. This day shift position supports the hospital's mission and CARES standards.