Patient Concierge & Scheduling Floater

Raleigh Radiology; Raleigh (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Raleigh Radiology is seeking a Patient Coordinator to act as a liaison between patients and families at our Wake/Johnson counties outpatient imaging center. You will greet and check in patients, collect demographics, explain forms, schedule appointments, and ensure accurate registration prior to billing.

The role requires a High School diploma and 6+ months healthcare/insurance experience; a valid driver’s license is required.

Qualifications

• High School graduate with 1 year of experience in a healthcare environment; associate degree a plus.

Responsibilities

• Greet and check in patients.
• Work closely with patients, families, visitors, and staff to identify needs and resolve problems.
• Communicate with patients and clinical personnel to schedule appointments.
• Collect and enter all necessary demographic, clinical, billing, and insurance information.
• Determine and accept required payments, including co-pays and deductibles.
• Explain processes and forms to patients prior to securing signatures and ensure documents are properly signed.
• Ensure each account is registered accurately and completed prior to final billing.
• Answer and triage incoming phone calls to get the most appropriate personnel or department.

Skills

Patient coordination

Customer service

Education

High School diploma or equivalent

Job description

Raleigh Radiology is seeking a Patient Coordinator to act as a liaison between patients and families at our Wake/Johnson counties outpatient imaging center. You will greet and check in patients, collect demographics, explain forms, schedule appointments, and ensure accurate registration prior to billing.

The role requires a High School diploma and 6+ months healthcare/insurance experience; a valid driver’s license is required.