Floater-Patient Coordinator

Raleigh Radiology; Raleigh (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Raleigh Radiology is seeking a Patient Coordinator to act as a liaison between patients and families at our Wake/Johnson counties outpatient imaging center. You will greet and check in patients, collect demographics, explain forms, schedule appointments, and ensure accurate registration prior to billing.

The role requires a High School diploma and 6+ months healthcare/insurance experience; a valid driver’s license is required.

Qualifications

• High School graduate with 1 year of experience in a healthcare environment; associate degree a plus.

Responsibilities

• Greet and check in patients.
• Work closely with patients, families, visitors, and staff to identify needs and resolve problems.
• Communicate with patients and clinical personnel to schedule appointments.
• Collect and enter all necessary demographic, clinical, billing, and insurance information.
• Determine and accept required payments, including co-pays and deductibles.
• Explain processes and forms to patients prior to securing signatures and ensure documents are properly signed.
• Ensure each account is registered accurately and completed prior to final billing.
• Answer and triage incoming phone calls to get the most appropriate personnel or department.

Skills

Patient coordination

Customer service

Education

High School diploma or equivalent

Job description

Description

Introduction

• This position is located within Raleigh Radiology Facilities, a free-standing outpatient imaging center located in Wake and Johnson counties, N.C.
• The primary function of a Patient Coordinator is to act as a professional liaison between patients and families. Provide exceptional patient care and help ensure all areas of registration have been completed prior to a patient having their exam.
• The Patient Coordinator is well-versed in the requirements for registering all modalities.
• This position reports to the Registration Supervisor.
• Work Schedule*: Monday-Friday -Work hours will vary throughout the week.
• MAJOR DUTIES AND RESPONSIBILITIES
• General Duties 80%
• Maintains standards of professional care and maintains patient confidentiality.
• Implements policies and procedures of Raleigh Radiology.
• Establishes and maintains open communication.
• Maintains a clean, safe, and well-maintained, supplied environment for patients and staff.
• On a regular, sustained basis, cooperates with other staff members both inside and outside the department in accomplishment of own job duties as well as assisting others in accomplishing theirs; serves as a team player and role model for other employees in the organization, always exhibiting traits of courtesy, caring, helpfulness, and respect; conducts oneself in a service-oriented manner that is attentive, pleasant, cooperative, empathetic, respectful, and kind when dealing with team members, visitors, the public, and all employees.
• Greet and check in patients.
• Work closely with patients, families, visitors, and staff to identify needs, answer questions, resolve problems, or provide other information.
• Communicate with patients and clinical personnel to accurately schedule patients for appointments.
• Collect and enter all necessary demographic, clinical, billing, and insurance information from patients or responsible parties.
• Determine and accept required payments, including co-pays and deductibles.
• Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.
• Ensure each account is registered accurately and completed prior to final billing.
• Answer and triage incoming phone calls to get the most appropriate personnel or department.
• Performs other duties and accepts responsibilities, as assigned, including but not limited to scheduling and order entry.

Requirements

• EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE
• Education: High School graduate with 1 year of experience in a healthcare environment; associate degree a plus.
• Experience: 6+ months of medical insurance experience- coverage, payments. 6 months of healthcare industry experience- hospital, doctor's office, insurance provider.
• Certification: None
• Licensure: *Valid Driver's License*

Job Type: Full-time