Patient Concierge & Scheduling Coordinator

Ivy Health; Newport News (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid parental leave

Short-term disability

Long-term disability

Employee Assistance Program

401(k) with company match

Paid time off

CEU reimbursement

Job summary

Ivy Health is seeking a Patient Coordinator in Newport News, VA to be the first contact for patients and families, ensuring a welcoming and organized clinic experience. You will handle patient registration, scheduling, and front-office tasks to support the clinical team.

Join a team delivering physical therapy, occupational therapy, speech therapy, and ABA services with a focus on exceptional patient care, accurate records, and efficient appointment management in a fast-paced environment.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Serve as the first point of contact for patients and families, delivering a welcoming clinic experience.
• Handle patient registration, scheduling, and front-office duties to support the clinical team.
• Maintain accurate patient records and ensure seamless coordination between patients and providers.
• Deliver excellent customer service and help coordinate appointments across multiple therapy services.

Skills

Customer service

Time management

Multitasking

Adaptability

Eagerness to learn

Tools

Microsoft Office

Job description

Ivy Health is seeking a Patient Coordinator in Newport News, VA to be the first contact for patients and families, ensuring a welcoming and organized clinic experience. You will handle patient registration, scheduling, and front-office tasks to support the clinical team.

Join a team delivering physical therapy, occupational therapy, speech therapy, and ABA services with a focus on exceptional patient care, accurate records, and efficient appointment management in a fast-paced environment.