Patient Concierge Scheduler – In-Office Dental

Paradigm Oral Surgery; Reading (MA); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid time off

Sick time

6 paid holidays

Paid parental leave

Annual merit reviews with bonus

Medical/dental/vision insurance + HSA

Life and disability insurance

Employee Assistance Program (EAP)

401(k) plan with company match

CPR certification renewal

Scrubs/uniforms and PPE provided

Résumé du poste

Paradigm Oral Surgery in Reading, MA seeks a Scheduling Coordinator to greet patients, answer calls, and schedule appointments while ensuring accurate records and HIPAA compliance. This full-time, in-office role focuses on delivering exceptional patient experiences and coordinating referrals with referring offices.

The successful candidate will be friendly, detail-oriented and capable of managing a busy front desk with professionalism and teamwork. Prior customer service is valued.

Qualifications

• High school diploma or equivalent required.
• One year in a customer service setting preferred.
• Passionate about caring for people.

Responsabilités

• Provide concierge level customer service to patients and referring offices.
• Greet patients and visitors upon arrival with a friendly demeanor.
• Answer the phone promptly and professionally.
• Schedule appointments to optimize patient satisfaction and room utilization.
• Review and maintain daily schedule and patient records.
• Maintain reception area in a neat condition and protect confidentiality per HIPAA.
• Assist patients as necessary and support practice operations.
• Participate in benefits administration and company programs as applicable.

Connaissances

Caring customer service

Friendly professional demeanor

Active listening & communication

Formation

High school diploma or equivalent

Description du poste

Paradigm Oral Surgery in Reading, MA seeks a Scheduling Coordinator to greet patients, answer calls, and schedule appointments while ensuring accurate records and HIPAA compliance. This full-time, in-office role focuses on delivering exceptional patient experiences and coordinating referrals with referring offices.

The successful candidate will be friendly, detail-oriented and capable of managing a busy front desk with professionalism and teamwork. Prior customer service is valued.