Scheduling Coordinator - Patient Concierge

Talentify; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401k match

Health savings account

Medical, dental & vision

Life insurance

Disability

Employee assistance program

BLS/CPR certification

Career advancement

Discount marketplace

Job summary

Paradigm Oral Health in Madison, WI is seeking a Scheduling Coordinator to join our elite in-office practice. You will greet patients, schedule appointments, manage patient charts, and coordinate with referring offices to ensure smooth operations.

We value a professional, service-driven mindset, HIPAA confidentiality, and the ability to thrive in a fast-paced environment. One year of customer service experience is required, with a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience required.
• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

Responsibilities

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Skills

Customer service

Dental terminology

Typing

Filing

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

Paradigm Oral Health in Madison, WI is seeking a Scheduling Coordinator to join our elite in-office practice. You will greet patients, schedule appointments, manage patient charts, and coordinate with referring offices to ensure smooth operations.

We value a professional, service-driven mindset, HIPAA confidentiality, and the ability to thrive in a fast-paced environment. One year of customer service experience is required, with a high school diploma or equivalent.