Scheduling Coordinator - Patient Experience & Growth

AMN Healthcare; Burlington (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Annual merit reviews

Paid time off

401k plan with company match

Health Savings Account (HSA) with HDHP

Medical, dental and vision coverage

Life insurance

Short & long-term disability

Employee assistance program

BLS/CPR certification

Career path advancement to clinical or

National discount marketplace

Job summary

Oral & Facial Surgery Centers of Massachusetts is seeking a Scheduling Coordinator for a full-time in-office role in Burlington/Cambridge. You will provide concierge-level service to patients and referring offices, greet patients, manage schedules, and maintain charts while upholding HIPAA standards.

Candidates should have a high school diploma and at least one year of customer service experience. Dental terminology understanding and strong organizational skills are a plus in this fast-paced

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience required.

Responsibilities

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and space usage.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce wait times.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.

Skills

Dental terminology

Professional demeanor

Typing & filing

Organization

Attention to detail

Education

High school diploma or equivalent

Job description

Oral & Facial Surgery Centers of Massachusetts is seeking a Scheduling Coordinator for a full-time in-office role in Burlington/Cambridge. You will provide concierge-level service to patients and referring offices, greet patients, manage schedules, and maintain charts while upholding HIPAA standards.

Candidates should have a high school diploma and at least one year of customer service experience. Dental terminology understanding and strong organizational skills are a plus in this fast-paced