Patient Concierge Operations Lead

VCUHSA VCU Health System Authority; Short Pump (VA); On-site; USD 30,000 - 46,000; Full time

Job summary

VCU Health is seeking a Patient Concierge Supervisor to oversee the Patient Concierge Representatives within Ambulatory Services, ensuring efficient daily operations and exceptional patient experience.

You will supervise staff, coordinate workloads, drive process improvements, and collaborate with other departments to resolve issues, while maintaining compliance and service standards across age groups.

Qualifications

• Education: Associates Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field from an accredited institution.
• An additional two (2) years of relevant work experience may be considered in lieu of education.
• Preferred Education: Bachelors’ Degree in Business in Accounting, Finance, Health Administration or related field from an accredited program.

Responsibilities

• Supervises assigned staff and daily operations of area(s) and evaluates performance.
• Coordinates and delegates daily work assignments.
• Monitors workflow and makes alterations, as needed.
• Serves as contact and liaison with other departments.
• Identifies and implements process change to improve patient services and staff productivity.
• Partners with management to address issues that require immediate attention, e.g. policies violations or sensitive conflicts.
• Manages/oversees other areas in the absence of the Manager.
• Keeps employees abreast of priorities, activities, and procedural/policies changes.
• Implements, enhances, and monitors on-going initiatives to reduce errors and improve patient services.
• Analyzes policies, procedures, and workflow/processes and makes appropriate recommendations for changes.
• Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department.
• Provide assistance to team members.
• Accepts alternate assignments, as required.

Skills

Medical terminology

Medical insurance

HMO

Managed care

GE/IDX

Appointment scheduling

Medical coding

Microsoft Office

Email/calendaring

Education

Associates Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field

Bachelor's Degree in Business in Accounting, Finance, Health Administration or related field

Job description

VCU Health is seeking a Patient Concierge Supervisor to oversee the Patient Concierge Representatives within Ambulatory Services, ensuring efficient daily operations and exceptional patient experience.

You will supervise staff, coordinate workloads, drive process improvements, and collaborate with other departments to resolve issues, while maintaining compliance and service standards across age groups.