Patient Concierge Supervisor - Ambulatory - Days

VCU Health; Henrico (VA); On-site; USD 30,000 - 46,000; Full time

Job summary

VCU Health is seeking an experienced supervisor to oversee daily operations across assigned units. You will manage staff performance, delegate tasks, and coordinate with departments to ensure efficient patient services.

The role emphasizes process improvements, policy adherence, and supporting urgent decisions. Healthcare setting knowledge and strong communication are essential for success.

Qualifications

• Three years of related experience required.
• Associates degree required; two additional years may substitute for education.
• Knowledge of medical terminology, medical insurance, HMO, managed care.
• Microsoft Office and email/calendar skills.
• Cultural responsiveness and inclusion awareness.

Responsibilities

• Supervises staff and daily operations of area(s) and evaluates performance.
• Coordinates and delegates daily work assignments; monitors workflow and makes necessary changes.
• Serves as liaison with other departments.
• Implements process changes to improve patient services and staff productivity.
• Addresses urgent issues with management and resolves conflicts.
• Oversees other areas in the absence of the Manager.
• Keeps employees informed of priorities and policy changes.
• Supports and monitors initiatives to reduce errors and improve patient services.
• Analyzes policies and workflows and recommends changes.
• Participates in special projects and provides team support.

Skills

Medical terminology

Medical coding

Order entry

Microsoft Office

Diversity focus

Education

Associates degree in related field

Bachelor's degree preferred

Tools

N/A

Job description

Essential Job Statements

Supervises assigned staff and daily operations of area(s) and evaluates performance.

Coordinates and delegates daily work assignments. Monitors workflow and makes alterations, as needed.

Serves as contact and liaison with other departments.

Identifies and implements process change to improve patient services and staff productivity.

Partners with management to address issues that require immediate attention, i.e. policies violations, conflicts of a sensitive nature or that would be considered unusual in nature.

Manages/oversees other areas in the absence of the Manager.

Keeps employees abreast of priorities, activities, and procedural/policies changes.

Implements, enhances, and monitors on-going initiatives designed to reduce errors and improve patient services.

Analyzes policies, procedures, and workflow/processes and makes appropriate recommendations for changes.

Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department. Provide assistance to team members. Accepts alternate assignments, as required.

Patient Population

Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit. Infant (1-12 months), Pediatrics (1-12 years), Adolescents (13-17 years), Adults (18-64 years), Geriatrics (65 years and older)

Employment Qualifications

Required Education: Associates Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field from an accredited institution. An additional two (2) years of relevant work experience may be considered in lieu of education.

Preferred Education: Bachelors' Degree in Business in Accounting, Finance, Health Administration or related field from an accredited program

Licensing/ Certification

Licensure/Certification Required: N/A

Licensure/Certification Preferred: Completion of medical terminology and/or other healthcare related courses

Minimum Qualifications

Years and Type of Required Experience: Required: Three (3) years of related experience. Preferred: Prior supervisory experience, Healthcare experience

Other Knowledge, Skills and Abilities Required: Knowledge of medical terminology, medical insurance, HMO, managed care, GE/IDX, computerized order entry, appointment scheduling and medical coding requirements.

Skilled in use of Microsoft Office applications and e-mail/calendaring

Cultural Responsiveness: Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Other Knowledge, Skills and Abilities Preferred: N/A

Working Conditions

Periods of high stress and fluctuating workloads may occur. General office environment. Required to car travel to off‑site locations, occasionally in adverse weather conditions. May have periods of constant interruptions. Prolonged periods of working alone.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Bending

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity - near

Hazards: N/A

Mental/Sensory -Emotional

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking, Other

Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change

Compensation Range

$21.46 - $33.26

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran