Patient Concierge & Operations Supervisor

VCU Health; Henrico (VA); On-site; USD 30,000 - 46,000; Full time

Job summary

VCU Health is seeking an experienced supervisor to oversee daily operations across assigned units. You will manage staff performance, delegate tasks, and coordinate with departments to ensure efficient patient services.

The role emphasizes process improvements, policy adherence, and supporting urgent decisions. Healthcare setting knowledge and strong communication are essential for success.

Qualifications

• Three years of related experience required.
• Associates degree required; two additional years may substitute for education.
• Knowledge of medical terminology, medical insurance, HMO, managed care.
• Microsoft Office and email/calendar skills.
• Cultural responsiveness and inclusion awareness.

Responsibilities

• Supervises staff and daily operations of area(s) and evaluates performance.
• Coordinates and delegates daily work assignments; monitors workflow and makes necessary changes.
• Serves as liaison with other departments.
• Implements process changes to improve patient services and staff productivity.
• Addresses urgent issues with management and resolves conflicts.
• Oversees other areas in the absence of the Manager.
• Keeps employees informed of priorities and policy changes.
• Supports and monitors initiatives to reduce errors and improve patient services.
• Analyzes policies and workflows and recommends changes.
• Participates in special projects and provides team support.

Skills

Medical terminology

Medical coding

Order entry

Microsoft Office

Diversity focus

Education

Associates degree in related field

Bachelor's degree preferred

Tools

N/A

Job description

VCU Health is seeking an experienced supervisor to oversee daily operations across assigned units. You will manage staff performance, delegate tasks, and coordinate with departments to ensure efficient patient services.

The role emphasizes process improvements, policy adherence, and supporting urgent decisions. Healthcare setting knowledge and strong communication are essential for success.