Patient Concierge Operations Lead

VCU Health System Authority; Henrico (VA); On-site; USD 30,000 - 46,000; Full time

Job summary

VCU Health System Authority seeks a Patient Concierge Supervisor under Ambulatory Services to oversee Patient Concierge Representatives and ensure efficient daily operations and high-quality patient experiences.

The role involves staff supervision, workflow optimization, and collaboration with management on process improvements and policy changes. A relevant associate degree and prior supervisory healthcare experience are preferred.

Qualifications

• Requires an Associate degree in healthcare administration, business, finance, accounting, or related field; 2 years of relevant work experience may substitute.
• Preferred: Bachelor's degree in business, accounting, finance or health admin from an accredited program.

Responsibilities

• Supervises assigned staff and daily operations of area(s) and evaluates performance.
• Coordinates and delegates daily work assignments. Monitors workflow and makes alterations, as needed.
• Serves as contact and liaison with other departments.
• Identifies and implements process change to improve patient services and staff productivity.
• Partners with management to address issues that require immediate attention, e.g. policy violations or sensitive conflicts.
• Manages/oversees other areas in the absence of the Manager.
• Keeps employees abreast of priorities, activities, and procedural/policies changes.
• Implements, enhances, and monitors on-going initiatives designed to reduce errors and improve patient services.
• Analyzes policies, procedures, and workflow/processes and makes appropriate recommendations for changes.
• Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department.

Skills

Medical terminology

Medical insurance

HMO

Managed care

GE/IDX

Computerized order entry

Appointment scheduling

Medical coding

Microsoft Office

E-mail/calendaring

Education

Associate degree in Healthcare Administration, Business Administration, Finance, Accounting, or related field

Bachelor's degree preferred

Tools

Microsoft Office

EMR/IDX systems

Job description

VCU Health System Authority seeks a Patient Concierge Supervisor under Ambulatory Services to oversee Patient Concierge Representatives and ensure efficient daily operations and high-quality patient experiences.

The role involves staff supervision, workflow optimization, and collaboration with management on process improvements and policy changes. A relevant associate degree and prior supervisory healthcare experience are preferred.