Patient Concierge & Office Coordinator – Healthcare

Thompson Healthcare & Sports Medicine; Wall Township (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunities

Medical / Dental / Vision

401k with a company match

Generous PTO package

Disability

Accident coverage

Life Insurance

Job summary

Thompson Healthcare & Sports Medicine in Wall, NJ is seeking a full-time Receptionist to join our team. The role focuses on delivering high-quality patient interactions, managing calls, and scheduling appointments in a busy outpatient setting.

You will handle front-desk duties, process copays and coinsurances, verify insurance information, and maintain accurate documentation. Office hours are Mon/Wed/Fri 8:30 AM–6:00 PM, Tue/Thu 1:30 PM–6:00 PM, with a daily lunch break.

Qualifications

• Experience in front-desk or receptionist role.
• Ability to handle phones, emails and patient communications.
• Comfort with office software and documentation.

Responsibilities

• Provide high quality customer service to patients.
• Answer phones, emails, and messages.
• Schedule, reschedule, and cancel appointments.
• Take coinsurance and copayments.
• Explain paperwork and verify insurances.
• Attend trainings and company events.
• Maintain knowledge of services offered.

Skills

Customer service

Phone etiquette

Scheduling

Communication

Job description

Thompson Healthcare & Sports Medicine in Wall, NJ is seeking a full-time Receptionist to join our team. The role focuses on delivering high-quality patient interactions, managing calls, and scheduling appointments in a busy outpatient setting.

You will handle front-desk duties, process copays and coinsurances, verify insurance information, and maintain accurate documentation. Office hours are Mon/Wed/Fri 8:30 AM–6:00 PM, Tue/Thu 1:30 PM–6:00 PM, with a daily lunch break.