Patient Concierge — Medical Receptionist with Impact

Crossroads Treatment Centers; Johnson City (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Mileage reimbursement

Excellent training

Community events

Calm subscription

Opportunity to save lives everyday!

Job summary

Crossroads Treatment Centers in Johnson City, TN, is seeking a Medical Receptionist to greet patients, check in visits, collect payments, and support daily operations within our outpatient MAT clinics.

You will work closely with medical staff to coordinate intakes, maintain accurate records, and provide a friendly, professional, and confidential front-desk experience for patients seeking recovery services.

Qualifications

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived addiction experience is a plus.

Responsibilities

• Check in patients, receive payments, and assist in daily operations.
• Maintain a friendly, professional attitude and provide a “white glove” experience.
• Guide new patients through their intake process.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate intakes with medical and clinical staff.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Skills

Customer service

Professional attitude

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers in Johnson City, TN, is seeking a Medical Receptionist to greet patients, check in visits, collect payments, and support daily operations within our outpatient MAT clinics.

You will work closely with medical staff to coordinate intakes, maintain accurate records, and provide a friendly, professional, and confidential front-desk experience for patients seeking recovery services.