Patient Concierge & Clinic Receptionist—MAT Center

Crossroads Treatment Centers; Greensboro, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO

401K with match

Annual CE Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription

Job summary

Crossroads Treatment Centers is an equal opportunity employer committed to an inclusive environment for all employees. The Day in the Life of a Patient Ambassador includes greeting patients, handling payments, guiding intake, and coordinating with medical staff in outpatient settings across multiple states.

This role emphasizes excellent customer service and meticulous record-keeping within a supportive team.

Qualifications

• High School Diploma or GED is required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration is preferred.
• Lived addiction experience is a plus.

Responsibilities

• Check in patients, receive payments, and assist in daily operations.
• Guide new patients through the intake process with a friendly, professional approach.
• Collect urine and saliva samples for drug screening as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to coordinate intakes.

Skills

Customer service

Healthcare familiarity

Addiction medicine knowledge

Lived addiction experience

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is an equal opportunity employer committed to an inclusive environment for all employees. The Day in the Life of a Patient Ambassador includes greeting patients, handling payments, guiding intake, and coordinating with medical staff in outpatient settings across multiple states.

This role emphasizes excellent customer service and meticulous record-keeping within a supportive team.