Patient Concierge & Medical Front Desk Specialist

completehealthcareerexternal; Pell City (AL); On-site; USD 21,000 - 27,000; Full time

Job summary

The First Impression Receptionist will welcome patients and visitors, answer phones, schedule appointments, and maintain patient records and accounts. Responsibilities include checking in patients, guiding them to exam rooms, reviewing service delays, collecting charges, and ensuring accuracy of information in EMR systems (Athena) and office software.

The role requires flexibility to travel to other locations as needed, a caring communication style, and the ability to work in a busy medical

Qualifications

• Experience working in a medical front office.
• Proficiency with EMR (Athena) and Office software (Word/Excel).
• Caring and compassionate communication to put patients at ease.
• Ability to read and write legibly.
• Willingness to travel and support other locations as needed.

Responsibilities

• Greet patients and visitors and handle inquiries by phone or in person.
• Schedule appointments and optimize provider time and room utilization.
• Notify providers of patient arrivals and delays to keep on schedule.
• Answer questions, reassure patients, and maintain a comfortable front desk area.
• Maintain patient records and accounts; update personal and financial information.
• Process charges and assist with third-party claims and payments.

Skills

Multitasking

Flexibility

Telephone skills

Customer service

Time management

Organization

Attention to Detail

Scheduling

Word processing

Professionalism

Quality focus

Tools

EMR (Athena)

Word

Excel

Job description

The First Impression Receptionist will welcome patients and visitors, answer phones, schedule appointments, and maintain patient records and accounts. Responsibilities include checking in patients, guiding them to exam rooms, reviewing service delays, collecting charges, and ensuring accuracy of information in EMR systems (Athena) and office software.

The role requires flexibility to travel to other locations as needed, a caring communication style, and the ability to work in a busy medical