Patient Concierge & Medical Front Desk

UofL Health; Louisville (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

UofL Health seeks a Receptionist to warmly greet patients and assist with scheduling, registration, and records management at our Louisville, KY location. You will help patients check in, handle inquiries, and coordinate with clinical staff.

The role requires a High School Diploma or GED, strong communication, and basic computer skills. Healthcare exposure is preferred, with opportunities to support a busy, patient-centered environment.

Qualifications

• High School Diploma or GED required.
• One year healthcare experience preferred.

Responsibilities

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Education

High School Diploma or GED

Job description

UofL Health seeks a Receptionist to warmly greet patients and assist with scheduling, registration, and records management at our Louisville, KY location. You will help patients check in, handle inquiries, and coordinate with clinical staff.

The role requires a High School Diploma or GED, strong communication, and basic computer skills. Healthcare exposure is preferred, with opportunities to support a busy, patient-centered environment.