Patient Concierge & Information Desk Specialist

BJC HealthCare; St. Louis (MO); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Barnes-Jewish Hospital in Sunset Hills is seeking a friendly Information Desk Associate to serve as the first impression for patients and visitors. You will greet people, provide hospital information and escort services as needed.

Responsibilities include handling concerns with service recovery guidelines, guiding guests using campus wayfinding tech, and assisting with patient arrival and departure.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred.
• Previous experience at an information desk is a plus.

Responsibilities

• Handles customer concerns and complaints immediately using appropriate service recovery tools and guidelines.
• Provides information regarding the medical center and local area.
• Greets patients and visitors, provides patient and hospital information and escort services to those in need.
• Utilizes technology to appropriately direct guests, visitors and patients throughout hospital campus.
• Assists with patient arrival and departure.

Skills

Customer service

Communication

Guest relations

Education

High School Diploma or GED

Job description

Barnes-Jewish Hospital in Sunset Hills is seeking a friendly Information Desk Associate to serve as the first impression for patients and visitors. You will greet people, provide hospital information and escort services as needed.

Responsibilities include handling concerns with service recovery guidelines, guiding guests using campus wayfinding tech, and assisting with patient arrival and departure.