Healthcare Concierge: Patient Experience & Support

BJC HealthCare; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Tuition assistance

Paid time off

Job summary

Barnes-Jewish Hospital is seeking a Concierge role to coordinate office operations and support the concierge program. You will assist the Lead Concierge, manage database data, and track statistics to improve patient experiences.

Responsibilities include handling front desk tasks, guiding patients and families to non-medical services, visiting VIPs, and aiding in training new concierge staff while coordinating daily tasks and service tracking.

Qualifications

• High School Diploma or GED required.
• 2-5 years of experience.
• No supervisor experience required.
• Preferred: Associate's Degree.
• 5-10 years of experience preferred.
• Supervisor experience: < 2 years.

Responsibilities

• Performs front office duties, taking calls, tracking inventory, preparing reports, and supporting concierge desks.
• Provide non-medical guidance and assist patients and families, connecting them to non-medical services and information to support healing.
• Visit VIPs daily and follow up with discharge correspondence; rounds on inpatients to ensure excellent patient experience.
• Assist and support orientation and training of new concierge staff, and assist Lead Concierge with daily tasks and data maintenance.
• Serve as a liaison between patients/families and private services to meet daily needs within the hospital setting.

Education

High School Diploma or GED

Associate's Degree

Job description

Barnes-Jewish Hospital is seeking a Concierge role to coordinate office operations and support the concierge program. You will assist the Lead Concierge, manage database data, and track statistics to improve patient experiences.

Responsibilities include handling front desk tasks, guiding patients and families to non-medical services, visiting VIPs, and aiding in training new concierge staff while coordinating daily tasks and service tracking.