Patient & Visitor Concierge

Barnes-Jewish Hospital; St. Louis (MO); In loco; USD 20.664.000 - 27.552.000; Tempo pieno

Descrizione del lavoro

BARNES-JEWISH HOSPITAL at Washington University Medical Center seeks an Information Desk Associate to warmly welcome patients and visitors, provide hospital information, and escort guests as needed. This role supports smooth entry and exit flow across the medical center. Shifts include Saturdays 7:30am–6pm, with additional days as needed.

Prior customer service experience is preferred. A high school diploma or GED is required, and basic tech skills help direct guests and answer questions about

Competenze

• High School Diploma or GED required.
• No supervisory experience required.
• 2–5 years of customer service experience preferred.

Mansioni

• Handles customer concerns and complaints immediately using appropriate service recovery tools and guidelines.
• Provides information regarding the medical center and local area.
• Greets patients and visitors, provides patient and hospital information and escort services to those in need.
• Utilizes technology to appropriately direct guests, visitors and patients throughout hospital campus.
• Assists with patient arrival and departure.

Conoscenze

Customer service experience

Communication

Hospital navigation

Formazione

High School Diploma or GED

Descrizione del lavoro

BARNES-JEWISH HOSPITAL at Washington University Medical Center seeks an Information Desk Associate to warmly welcome patients and visitors, provide hospital information, and escort guests as needed. This role supports smooth entry and exit flow across the medical center. Shifts include Saturdays 7:30am–6pm, with additional days as needed.

Prior customer service experience is preferred. A high school diploma or GED is required, and basic tech skills help direct guests and answer questions about