Patient Concierge & Experience Coordinator

BJC HealthCare; St. Louis (MO); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with match

Tuition Assistance

Learning and Development program

Flexible Spending Accounts

Paid Time Off

Adoption assistance

Job summary

Barnes-Jewish Hospital, part of BJC HealthCare, is seeking a Concierge role to coordinate office operations and support the concierge program. The role includes desk coverage, data tracking, and assisting patients and families with non-medical services to enhance the care experience.

Responsibilities include front office duties, VIP visits, and training new staff, with a focus on delivering excellent patient-centered service in a hospital setting.

Qualifications

• Minimum: High School Diploma or GED.
• Experience: 2-5 years.
• Preferred: Associate's Degree.
• Preferred Supervisor Experience: < 2 years.

Responsibilities

• Performs front office duties, takes incoming calls, tracks inventory, compiles data, prepares reports, covers the concierge desks as needed and provides support to concierge volunteers.
• Provide non-medical guidance and assistance to patients and families. Acts as a communication liaison, to hear and understand a patient’s individual needs, desires, and concerns. Guides and connects the patient and family to a range of non-medical services, amenities, and information that can support effective healing and ensure a positive patient care experience.
• Visits VIP’s daily and follows up with correspondence upon discharge. Rounds on inpatients ensuring an excellent patient experience.
• Assists and supports orientation and training of new concierge, as well as assisting Lead Concierge in completion of daily tasks, database maintenance and service tracking.
• Serves as a link between patients/families and private services to provide additional amenities. Consults with department leadership throughout the hospital to find out how they can meet the needs of newly admitted patients and those who stay for extended periods. Organizes services to help patients, families and visitors with daily needs that may otherwise be difficult to meet in a hospital setting.

Education

High School Diploma or GED

Associate's Degree

Job description

Barnes-Jewish Hospital, part of BJC HealthCare, is seeking a Concierge role to coordinate office operations and support the concierge program. The role includes desk coverage, data tracking, and assisting patients and families with non-medical services to enhance the care experience.

Responsibilities include front office duties, VIP visits, and training new staff, with a focus on delivering excellent patient-centered service in a hospital setting.