Patient Concierge & Guest Services Rep II

Monmouth University; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Cincinnati Children’s is seeking a frontline guest services specialist to support patients, families, staff, and external agencies. The role emphasizes phone handling, visitor coordination, and providing courteous, efficient assistance across hospital services.

Responsibilities include managing call queues, informing families of updates, assisting with itineraries, and ensuring clear, proactive communication across departments.

Qualifications

• High school diploma or equivalent.
• No directly related experience.

Responsibilities

• Phone Management – Work collaboratively to efficiently handle call volume/queue.
• Customer Service – Provides assistance to patients, families, staff, and external agencies in a welcoming, professional, and timely manner.
• Visitor Management – Respect the right of parents/guardians and adult patients to identify who may and may not visit by communicating visitor policy and enforcing their preference of approved and unapproved visitors.
• Problem Solving – Investigates and resolves guests’ requests, questions, and problems.
• Communication – Communicate in a clear and concise manner in every medium. Adapt communication style and tone to fit situations and audience.

Skills

Phone management

Customer service

Visitor management

Problem solving

Communication

Education

High school diploma or equivalent

Tools

Epic

Job description

Cincinnati Children’s is seeking a frontline guest services specialist to support patients, families, staff, and external agencies. The role emphasizes phone handling, visitor coordination, and providing courteous, efficient assistance across hospital services.

Responsibilities include managing call queues, informing families of updates, assisting with itineraries, and ensuring clear, proactive communication across departments.