Evening Guest Services Specialist II

Cincinnati Children's; Cincinnati (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Cincinnati Children’s is seeking a compassionate Guest Services professional for an Evening shift at the Burnet Campus. You will engage with patients, families, and staff, ensuring a welcoming environment and efficient service.

Responsibilities include managing calls, guiding visitors, and solving guest requests while staying up-to-date with clinic locations and policies. This full-time role offers 40 hours weekly and benefits.

Qualifications

• High school diploma or equivalent.
• No directly related experience required.

Responsibilities

• Phone Management: handle call volume, login/logout, and transfer/conference etiquette.
• Customer Service: assist patients, families, staff, and external agencies professionally and promptly.
• Visitor Management: enforce visitor policy and issue badges as needed.
• Problem Solving: investigate and resolve guest requests per policy.
• Communication: clear, concise, and proactive communication; escalate issues when needed.

Job description

Cincinnati Children’s is seeking a compassionate Guest Services professional for an Evening shift at the Burnet Campus. You will engage with patients, families, and staff, ensuring a welcoming environment and efficient service.

Responsibilities include managing calls, guiding visitors, and solving guest requests while staying up-to-date with clinic locations and policies. This full-time role offers 40 hours weekly and benefits.