Patient Concierge & Front Desk - Therapy Office

Orthopedic Centers of Colorado; Aurora (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Generous PTO and holidays

Company-paid life insurance and long‑/

Disability insurance

Job summary

Orthopedic Centers of Colorado is seeking a Therapy Front Desk professional to ensure HIPAA, OSHA and compliance standards are met while delivering courteous patient service. You will handle patient check-in, registrations, insurance verification, and phone inquiries in a fast-paced clinic setting.

This role emphasizes accurate data collection, efficient scheduling, and adherence to office procedures. The ideal candidate has healthcare front desk experience and strong communication skills for

Qualifications

• Minimum of two years’ experience in healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling and punctuation.
• Skills in operating business office machines.
• Skills in answering the telephone in a professional manner.
• Ability to read, understand and follow oral and written instruction.
• Ability to establish and maintain working relationships with patients, employees and the public.

Responsibilities

• Eligibility check.
• Fixing charts/mistakes.
• Phreesia appointment validations; cancellation/reschedules.
• Pre-registration.
• Recognize, greet, and register patients in a polite, prompt and helpful manner.
• ProviderFlow.
• Answer all phone calls and voice messages pleasantly and handle patient needs expeditiously.
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed.

Skills

Healthcare experience

Medical office procedures

Computer systems

Grammar & punctuation

Phone etiquette

Reading instructions

Relationship building

Customer service

Tools

Phreesia

Office equipment

Job description

Orthopedic Centers of Colorado is seeking a Therapy Front Desk professional to ensure HIPAA, OSHA and compliance standards are met while delivering courteous patient service. You will handle patient check-in, registrations, insurance verification, and phone inquiries in a fast-paced clinic setting.

This role emphasizes accurate data collection, efficient scheduling, and adherence to office procedures. The ideal candidate has healthcare front desk experience and strong communication skills for