Healthcare Front Desk Specialist: Patient Care & Scheduling

Orthopedic-Centers-of-Colorad; Colorado Springs (CO); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO & holidays

Life insurance

Long-term disability

Accident insurance

Training opportunities

CE stipend

Profit sharing

Job summary

Orthopedic-Centers-of-Colorad is seeking a Front Desk Representative to ensure the clinic maintains HIPAA, OSHA, and compliance standards while delivering courteous service. You will greet patients, verify information, collect payments, and coordinate referrals and appointments.

Two years of healthcare experience and knowledge of medical office procedures, computer systems, and strong communication are required. Typical hours are Monday–Friday, 8:00 a.m.–5:00 p.m.

Qualifications

• Minimum of two years’ experience in a healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling and punctuation.
• Skills in operating business office machines.
• Skills in answering the telephone in a professional manner.
• Ability to read, understand and follow oral and written instruction.
• Ability to establish and maintain working relationships with patients, employees and the public.

Responsibilities

• Recognize, greet and register patients in a polite, prompt and helpful manner.
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed.
• Collect co-pays, deductibles, co-insurances and account balances. Post payments and process credit cards.
• Obtain and process patient referrals/authorizations for treatment and consultation.
• Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously.
• Confirm next day appointments.
• Prepare all necessary documents for next day appointments.
• Schedule and reschedule appointments accurately and efficiently.
• Pull and process medical records release requests.
• Explain office policies to patients as needed.

Skills

Healthcare experience

Medical office procedures

Computer systems

Grammar accuracy

Office machines

Phone etiquette

Follow instructions

Interpersonal skills

Job description

Orthopedic-Centers-of-Colorad is seeking a Front Desk Representative to ensure the clinic maintains HIPAA, OSHA, and compliance standards while delivering courteous service. You will greet patients, verify information, collect payments, and coordinate referrals and appointments.

Two years of healthcare experience and knowledge of medical office procedures, computer systems, and strong communication are required. Typical hours are Monday–Friday, 8:00 a.m.–5:00 p.m.