Patient Concierge & Front Desk Specialist

Elite Spine and Sports Physical Therapy; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Vision insurance

Dental insurance

HSA included

CE benefit

Paid time off

Life insurance

Disability insurance

401K match

Job summary

Elite Spine and Sports Physical Therapy in Wilkes-Barre, PA, seeks a friendly receptionist to warmly welcome patients, manage calls, and support front-desk operations. You will use scheduling software and electronic medical records to coordinate appointments and keep the lobby organized and professional.

The ideal candidate has a high school diploma and 1–2 years in reception or administrative roles, excellent verbal and written communication, MS Office proficiency, and a service-oriented

Qualifications

• High school diploma or equivalent required.
• 1-2 years reception/administrative or customer service experience preferred.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software.
• Experience with multi-line phone systems and visitor management systems.
• Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously.
• Professional appearance, demeanor, and telephone etiquette.
• Customer service-oriented mindset with a genuine commitment to supporting others.
• Ability to maintain confidentiality and exercise sound judgment in handling sensitive information.
• Detail-oriented with strong problem-solving skills and a proactive approach to challenges.
• Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism.
• Flexible and adaptable with a collaborative approach to teamwork.
• Empathetic communication style with the ability to handle diverse personalities and situations with grace.

Responsibilities

• Greet and welcome patients and clients with warmth and professionalism, ensuring a positive first impression
• Screen and answer incoming calls, assisting patients over the phone
• Process incoming and outgoing mail, packages, and deliveries in a timely and organized manner
• Maintain office supplies inventory, monitor stock levels, and place orders as needed to ensure smooth operations
• Provide administrative support to various departments and team members
• Handle routine inquiries with professionalism and discretion, routing problems/questions to appropriate departments
• Maintain a clean, organized, and professional lobby and reception area at all times, maintain a clean clinic involving laundry, floor cleaning, dusting etc.
• Utilize scheduling software and electronic medical record systems to assist in scheduling of patients and with patient's chart information
• Exercise discretion and maintain confidentiality regarding sensitive company and client information

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Time management

Organization

Customer service

Confidentiality

Professionalism

Teamwork

Problem solving

Empathy

Education

High school diploma

Tools

MS Office

Word

Excel

Outlook

Scheduling software

EMR systems

Job description

Elite Spine and Sports Physical Therapy in Wilkes-Barre, PA, seeks a friendly receptionist to warmly welcome patients, manage calls, and support front-desk operations. You will use scheduling software and electronic medical records to coordinate appointments and keep the lobby organized and professional.

The ideal candidate has a high school diploma and 1–2 years in reception or administrative roles, excellent verbal and written communication, MS Office proficiency, and a service-oriented