Medical Receptionist

SmartRecruiters, Inc.; Wilkes-Barre, Northern (Luzerne County, KY); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Paid holidays

Medical insurance options

Health Savings Account

Vision and dental insurance

Continuing education benefit

Paid time off

Life and long term disability insurane

401K with matching

Job summary

Elite Spine and Sports Physical Therapy in Wilkes-Barre, PA, seeks a friendly front desk administrator to create a positive first impression for patients. You will manage front desk operations, support scheduling, and assist multiple departments with discretion.

The role emphasizes excellent customer service, confidentiality, and the ability to handle a fast-paced clinic while keeping the lobby neat and welcoming, with Monday-Thursday 10:30-6:30 and Friday 8:30-4:30 schedules.

Qualifications

• High school diploma or equivalent required.
• 1–2 years reception/administrative or customer service experience preferred.
• Strong verbal and written communication and interpersonal skills.
• Proficient in MS Office and scheduling software.
• Experience with multi-line phone systems and visitor management.
• Organized with strong time-management and prioritization.
• Professional appearance and telephone etiquette.
• Commitment to confidentiality and discretion.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Screen and route calls; assist patients over the phone.
• Process mail, packages, and deliveries promptly.
• Maintain office supplies and place orders as needed.
• Provide admin support to departments and team members.
• Maintain lobby, reception area, and clinic cleanliness.
• Use scheduling software and EMR to assist in patient scheduling.
• Protect confidentiality of sensitive information.

Skills

Communication skills

MS Office

Phone systems

Organizational skills

Customer service

Confidentiality

Detail-oriented

Teamwork

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic medical records

Job description

At Elite Spine and Sports Physical Therapy, we're passionate about helping our patients get back to doing what they love. We combine exceptional clinical care with a warm, welcoming atmosphere where patients and staff alike feel valued. Our team works together to create a positive, energetic environment focused on compassion, professionalism, and excellence. If you're someone who enjoys helping people, and wants to be part of a supportive team, we'd love to meet you.

Job Description

As the first point of contact for our clinic, you will be the welcoming face of our company, creating a positive and professional impression for all patients. In this role, you will efficiently manage front desk operations while providing administrative support and demonstrating a genuine commitment to customer service.

• Greet and welcome patients and clients with warmth and professionalism, ensuring a positive first impression
• Screen and answer incoming calls, assisting patients over the phone
• Process incoming and outgoing mail, packages, and deliveries in a timely and organized manner
• Maintain office supplies inventory, monitor stock levels, and place orders as needed to ensure smooth operations
• Provide administrative support to various departments and team members
• Handle routine inquiries with professionalism and discretion, routing problems/questions to appropriate departments
• Maintain a clean, organized, and professional lobby and reception area at all times, maintain a clean clinic involving laundry, floor cleaning, dusting etc.
• Utilize scheduling software and electronic medical record systems to assist in scheduling of patients and with patient's chart information
• Exercise discretion and maintain confidentiality regarding sensitive company and client information

Qualifications

• High school diploma or equivalent required
• 1-2 years of reception, administrative, or customer service experience preferred
• Excellent verbal and written communication skills with strong interpersonal abilities
• Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software
• Experience with multi-line phone systems and visitor management systems
• Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously
• Professional appearance, demeanor, and telephone etiquette
• Customer service-oriented mindset with a genuine commitment to supporting others
• Ability to maintain confidentiality and exercise sound judgment in handling sensitive information
• Detail-oriented with strong problem-solving skills and a proactive approach to challenges
• Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism
• Flexible and adaptable with a collaborative approach to teamworkEmpathetic communication style with the ability to handle diverse personalities and situations with grace

Additional Information

Schedule: Monday-Thursday 10:30-6:30, Friday 8:30-4:30

Benefits: paid holidays, choice of 4 medical insurance plans (Blue Cross/Blue Shield) and Health Savings Account, vision and dental insurance options, continuing education benefit, paid time off, paid life and long term disability insurance, 401K with matching.