Patient Concierge & Front Desk Specialist

Kettering Health; Vandalia (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

Kettering Health in Vandalia, OH is seeking a Front Desk/Medical Office Assistant to support the physician office. This full-time role handles greeting patients, scheduling, check-in/check-out, and basic clerical tasks.

Under supervision, you will answer calls, collect co-pays, review encounter data, prepare charts, and maintain confidentiality while delivering courteous service to patients and staff.

Qualifications

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.
• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Provides administrative support throughout the practice under supervision of the provider and/or practice leader.
• First point of contact for the office via phone and in person.
• Answers, screens, and triages incoming calls; greets and registers patients.
• Handles check-out tasks, including reviewing encounter forms, collecting co-pays, and scheduling follow-ups.
• Performs day-end reconciliation duties and maintains patient records.

Skills

Front desk experience

Confidential communication

Courtesy and tact

Education

High School Diploma or equivalent

Tools

Word processing

Email

Job description

Kettering Health in Vandalia, OH is seeking a Front Desk/Medical Office Assistant to support the physician office. This full-time role handles greeting patients, scheduling, check-in/check-out, and basic clerical tasks.

Under supervision, you will answer calls, collect co-pays, review encounter data, prepare charts, and maintain confidentiality while delivering courteous service to patients and staff.