Patient Experience Coordinator

Spine Team Texas; Rockwall, Northern (TX, KY); Hybrid; USD 32,000 - 44,000; Full time

Job summary

Spine Team Texas is seeking a Patient Service Associate in Rockwall, TX. This role is responsible for checking in and checking out patients, collecting demographics, insurance and financial information, and ensuring accurate chart preparation while upholding HIPAA standards.

The position requires daily processing of charges and payments, strong customer service, and the ability to work across locations as needed.

Qualifications

• High School graduate or equivalent work experience.
• Excellent written and oral communication skills.
• Excellent time management.
• Excellent organizational ability.
• Ability to plan and execute work projects.
• Ability to work independently or with other individuals.
• Proficient in communicating in the English language both written and verbally.
• Ability to add/subtract/total charges and payments accurately.
• Attention to detail.
• Computer skills and data entry.

Responsibilities

• Check in and check out all patients and follow documentation procedures.
• Assist patients in the lobby with various needs and provide information.
• Process charges and payments daily and adhere to turnaround standards.
• Other duties as required by the Patient Financial Service Manager.

Skills

Communication

Time management

Organization

Independent work

Customer service

English proficiency

Data entry

Charge processing

Education

High School diploma or equivalent

Tools

Computer skills

Data entry

Job description

Spine Team Texas is seeking a Patient Service Associate in Rockwall, TX. This role is responsible for checking in and checking out patients, collecting demographics, insurance and financial information, and ensuring accurate chart preparation while upholding HIPAA standards.

The position requires daily processing of charges and payments, strong customer service, and the ability to work across locations as needed.