Patient Concierge & Front Desk Specialist

SportsCare Institute,; Red Bank (NJ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Impact on patients

Job summary

SportsCare Physical Therapy in Red Bank, NJ is hiring a Medical Receptionist to be the welcoming first point of contact for patients. You will manage check-in, scheduling, registrations, and payments, ensuring smooth clinic operations and patient privacy.

The ideal candidate has a high school diploma, friendly communication, and experience in medical receptionist duties. Proficiency with EHR systems and Microsoft Office is preferred, with a patient-first approach and strong organizational skills.

Qualifications

• High school diploma or equivalent; healthcare admin certification a plus.
• Experience in a medical or healthcare receptionist role preferred.
• Strong interpersonal and communication skills with professionalism and empathy.

Responsibilities

• Greet and assist patients with a warm, professional demeanor.
• Manage scheduling of patient appointments with the clinical team.
• Collect and verify patient information, insurance details, and medical history.
• Check-in and check-out: collect payments, provide receipts and schedules for follow-ups.
• Answer and direct phone calls and respond to patient emails professionally.
• Maintain organized patient records and ensure regulatory compliance.
• Assist in obtaining authorizations or referrals as needed.
• Support general office tasks and keep reception area tidy.

Skills

Interpersonal communication

Empathy

Organizational skills

Multitasking

Customer service

Education

High school diploma

Healthcare administration certification

Tools

EHR software

Microsoft Office

Job description

SportsCare Physical Therapy in Red Bank, NJ is hiring a Medical Receptionist to be the welcoming first point of contact for patients. You will manage check-in, scheduling, registrations, and payments, ensuring smooth clinic operations and patient privacy.

The ideal candidate has a high school diploma, friendly communication, and experience in medical receptionist duties. Proficiency with EHR systems and Microsoft Office is preferred, with a patient-first approach and strong organizational skills.