Patient Concierge & Front Desk Specialist

Interpath Laboratory, Inc; Pendleton (OR); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401(k) with employer match

Paid Time Off

Free in-house lab testing

Job summary

Interpath Laboratory, Inc. seeks a Front Desk Representative to be the first point of contact for patients, clients, and visitors. You will support smooth operations and deliver excellent service in a fast-paced lab environment.

Requirements include a high school diploma, prior customer service experience, and comfort with computers. The role entails data entry, cash handling, HIPAA compliance, and collaboration with multiple departments.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Comfort using computers and learning new programs.
• Accurate data entry and cash handling.
• Strong communication and interpersonal skills.
• Experience with office equipment is preferred.

Responsibilities

• Register patients using online patient registration.
• Use LIS to locate and print patient orders.
• Manage a $200 cash drawer and make change.
• Enter data and track patient payments.
• Support other departments and QA monitors.
• Follow HIPAA policies and procedures.
• Maintain punctual attendance.
• Handle customer service calls and patient/client requests.
• Perform basic filing and office tasks.

Skills

Customer service

Tech confidence

Attention to detail

Communication

Office equipment

Education

High school diploma or equivalent

Tools

LIS

Laboratory Information System

Job description

Interpath Laboratory, Inc. seeks a Front Desk Representative to be the first point of contact for patients, clients, and visitors. You will support smooth operations and deliver excellent service in a fast-paced lab environment.

Requirements include a high school diploma, prior customer service experience, and comfort with computers. The role entails data entry, cash handling, HIPAA compliance, and collaboration with multiple departments.