Inside Client Services Specialist - Lab & Patient Support

Interpath Laboratory, Inc; Pendleton (OR); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid time off

Free in-house lab testing

Job summary

Interpath Laboratory, Inc. is seeking an Inside Client Service Representative to provide exceptional service to clients and patients within a laboratory setting. You will assist with order entry, results, test information, and issue resolution from a telephone service center.

The role is scheduled Monday–Friday, 9:00 AM–6:00 PM with benefits including medical, dental, vision, a 401(k) match, paid time off, and in-house testing perks.

Qualifications

• Strong analytical and communication skills.
• Excellent customer service abilities.
• High-level computer skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Knowledge of medical terminology is a plus.

Responsibilities

• Monitor and research reasons for missing results.
• Assist with coordination of Health Fairs.
• Accession drug screens and report results.
• Log and communicate will-call pickup requests from clients to Interpath courier staff.
• Use fax server, fax machine, copy machine and printers; filing.
• Follow HIPAA policies and procedures to ensure patient confidentiality.
• Participate in departmental quality assurance monitors.
• Follow all established I.Q. protocols.
• Perform other work-related duties as assigned.
• Have a strong understanding of phlebotomy, specimen processing, testing and courier routes, and how departments interact.

Skills

Analytical skills

Communication skills

Customer service

Computer skills

Multitasking

Medical terminology (nice to have)

Education

High School Diploma or equivalent

Some college preferred

Tools

CRM software

Job description

Interpath Laboratory, Inc. is seeking an Inside Client Service Representative to provide exceptional service to clients and patients within a laboratory setting. You will assist with order entry, results, test information, and issue resolution from a telephone service center.

The role is scheduled Monday–Friday, 9:00 AM–6:00 PM with benefits including medical, dental, vision, a 401(k) match, paid time off, and in-house testing perks.