Front Desk Representative

Interpath Laboratory, Inc; Pendleton (OR); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401(k) with employer match

Paid Time Off

Free in-house lab testing

Job summary

Interpath Laboratory, Inc. seeks a Front Desk Representative to be the first point of contact for patients, clients, and visitors. You will support smooth operations and deliver excellent service in a fast-paced lab environment.

Requirements include a high school diploma, prior customer service experience, and comfort with computers. The role entails data entry, cash handling, HIPAA compliance, and collaboration with multiple departments.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Comfort using computers and learning new programs.
• Accurate data entry and cash handling.
• Strong communication and interpersonal skills.
• Experience with office equipment is preferred.

Responsibilities

• Register patients using online patient registration.
• Use LIS to locate and print patient orders.
• Manage a $200 cash drawer and make change.
• Enter data and track patient payments.
• Support other departments and QA monitors.
• Follow HIPAA policies and procedures.
• Maintain punctual attendance.
• Handle customer service calls and patient/client requests.
• Perform basic filing and office tasks.

Skills

Customer service

Tech confidence

Attention to detail

Communication

Office equipment

Education

High school diploma or equivalent

Tools

LIS

Laboratory Information System

Job description

Are you passionate about providing excellent customer service? Do you have strong computer skills and a sharp attention to detail? If so, we'd love to have you apply for our Front Desk Representative position.

As a Front Desk Representative, you will be the first point of contact for patients, clients, and visitors at our primary reference lab. Your role will be critical in delivering outstanding service and supporting the smooth operation of our facility. We’re looking for someone who thrives in a fast-paced environment and is dedicated to ensuring a positive experience for everyone who walks through our doors.

Pay

Starts at $17.50 per hour

Schedule

Monday - Friday 9am - 5:30pm

Benefits

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in house

What You'll Bring

• Education: High school diploma or equivalent
• Customer Focus: Previous customer service experience and a genuine commitment to helping others
• Tech Confidence: Comfortable using computers, learning new programs, and navigating basic keyboard functions
• Attention to Detail: A careful, accurate approach to data entry and financial transactions
• Communication: Strong interpersonal and communication skills with the ability to connect effectively with a wide range of people
• Office Savvy: Comfortable working with computers, phones, printers, and other standard office equipment

Essential Job Functions

• Use of on-line Patient Registration to accurately register patients
• Use of the Laboratory Information System (LIS) to look up and print patient orders
• Accurately make change and manage $200 cash drawer
• Perform data entry and accurately track patient paymentsUnderstand other departments and how they interact with the operations of the organization
• Participate in Quality Assurance Monitors
• Follow all established I.Q. protocols
• Take Customer Service phone calls and follow up of patient and client requests
• Filing, use of copy machine, phone system and calculator as needed
• Understand and adhere to HIPAA policies, procedures and regulations to assure patient confidentiality
• Maintain consistent, punctual, and reliable attendance to ensure continuity of operations and support for our team and patients
• Perform other work-related duties as assigned

Physical Requirements

• Ability to sit or stand for long periods while working at the desk or assisting patients.
• Occasional lifting of small items (up to 10-15 lbs).
• Frequent use of a keyboard and mouse for data entry.
• Moving around the office or laboratory to assist visitors and retrieve documents.
• Ability to speak clearly and hear effectively when interacting with others.
• Occasional bending or reaching for files or supplies.

OSHA Category

This position may occasionally perform tasks that involve exposure to blood, body fluids, and/or tissues. All employees performing these duties are offered the opportunity to receive the Hepatitis-B vaccination series.

About Us

About Us: Interpath Laboratory is a family-owned and operated clinical and anatomic pathology laboratory serving communities across Oregon, Washington, Nebraska, and Idaho. With more than 90 locations and over 60 years of steady growth, we are one of the Pacific Northwest's leading independent laboratories, with plans for continued and strategic expansion into the Midwest.

We are known for delivering rapid, reliable, and cost-effective laboratory testing while maintaining the flexibility, innovation, and personal connection that come from remaining independent. Our success is built on strong relationships-with our clients, our patients, and most importantly, our employees.

At Interpath, we foster a collaborative, supportive work environment where teamwork, professionalism, and positive attitudes matter. We believe great results start with great people, and we are committed to creating a workplace where employees can build meaningful careers while making a real impact in the communities we serve.

We are excited to share with you a short video that shows why the Interpath family is so special. Please click here: https://youtu.be/iMaXUt6s9rg