Patient Concierge & Front Desk Specialist

Lubbock Spine Institute; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

3 Medical plans

2 Dental plans

Vision Plan

Life and AD&D insurance

Option to increase Life and AD&D

Short-Term Disability

Long-Term Disability

Freshbenies

Bi-lingual preferred

Job summary

Lubbock Spine Institute is seeking a Medical Receptionist to be the welcoming face of our clinic. The role requires handling front desk duties in a professional, HIPAA-compliant manner and maintaining patient confidentiality while providing excellent service.

The position involves insurance verification, processing payments, scheduling, and general clerical tasks in a busy medical office setting. Bilingual ability is preferred and insurance knowledge is a plus.

Qualifications

• Strong customer service skills and professional communication.
• Ability to handle HIPAA and privacy requirements.
• Proven clerical or administrative experience in a clinical setting preferred.

Responsibilities

• Welcomes and greets patients and visitors at the front desk.
• Checks in patients following clinic procedures and HIPAA rules.
• Verifies insurance and communicates balances to patients prior to appointments.

Skills

Customer service

Phone skills

Computer knowledge

Confidentiality

Education

High School Diploma

Job description

Lubbock Spine Institute is seeking a Medical Receptionist to be the welcoming face of our clinic. The role requires handling front desk duties in a professional, HIPAA-compliant manner and maintaining patient confidentiality while providing excellent service.

The position involves insurance verification, processing payments, scheduling, and general clerical tasks in a busy medical office setting. Bilingual ability is preferred and insurance knowledge is a plus.