Patient Concierge & Front Desk Specialist

Rothman; Egg Harbor Township, Northern (NJ, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Rothman Orthopaedics seeks a Front Desk Receptionist to greet patients, check them in, verify demographics and insurance, and update records in the electronic medical system (eCW). You will schedule follow-ups, handle copays and referrals, and direct calls with a friendly, professional demeanor.

The role requires a High School diploma or GED and at least one year of medical office experience, with comfort in MS Office tools and medical terminology.

Qualifications

• High School Diploma or GED required.
• Minimum of one year experience in a medical office environment.
• Knowledge of business office procedures and medical terminology preferred.

Responsibilities

• Greets patients and visitors in a prompt, courteous manner.
• Checks in patients and updates demographic and insurance information in eCW.
• Updates eCW with arrival times, copay, and referrals.
• Schedules follow-up appointments and answers calls professionally.
• Assists patients with ambulatory difficulties and screens visitors for information requests.
• Handles end-of-day payments and balances, and assists other front desk staff.
• Prepares work for the next business day and prints related paperwork for appointments.

Skills

Customer service

Medical office experience

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Rothman Orthopaedics seeks a Front Desk Receptionist to greet patients, check them in, verify demographics and insurance, and update records in the electronic medical system (eCW). You will schedule follow-ups, handle copays and referrals, and direct calls with a friendly, professional demeanor.

The role requires a High School diploma or GED and at least one year of medical office experience, with comfort in MS Office tools and medical terminology.