Patient Concierge & Front Desk Specialist

Aesthetic Partners; Eatontown (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Paid company holidays

Premier pricing on retail and services

Company-paid life insurance

Tuition reimbursement available

Job summary

Lombardi Plastic Surgery Center is a well-established, patient-centered practice in Monmouth County, NJ, seeking a Front Desk Coordinator who will be the welcoming face of the clinic and set the tone for every patient experience. This role involves scheduling, patient flow, billing support, and records management in a collaborative environment.

You will handle multi-line calls, check patients in/out, collect payments, and ensure HIPAA confidentiality, while contributing to a professional,

Qualifications

• Outstanding telephone etiquette and communication skills.
• Substantial knowledge of general medical terminology; plastic surgery terminology is a plus.
• Strong computer and organizational skills with the ability to manage multiple tasks.
• Well-organized with exceptional attention to detail.
• Collaborative team player who treats patients and co-workers with respect.
• Empathetic with patients’ needs and concerns.
• Highly dependable and professional.
• Flexibility to work across locations based on business needs.

Responsibilities

• Provide a concierge level of service — making each encounter with our patients amazing.
• Manage a multi-line phone system with professionalism and warmth.
• Check patients in and out efficiently and accurately.
• Collect payments for services rendered.
• Complete data entry and scan documents into the electronic health record.
• Confirm appointments and follow up on missed or cancelled appointments to reschedule patients.
• Maintain HIPAA confidentiality at all times.

Skills

Telephone etiquette

Medical terminology knowledge

Computer skills

Organizational skills

Attention to detail

Empathy

Professionalism

Flexibility

Tools

Nextech EMR

Job description

Lombardi Plastic Surgery Center is a well-established, patient-centered practice in Monmouth County, NJ, seeking a Front Desk Coordinator who will be the welcoming face of the clinic and set the tone for every patient experience. This role involves scheduling, patient flow, billing support, and records management in a collaborative environment.

You will handle multi-line calls, check patients in/out, collect payments, and ensure HIPAA confidentiality, while contributing to a professional,