Patient Concierge & Front Desk Specialist

Surgery Partners, Inc; Coppell (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Surgery Partners, Inc. is seeking an experienced front desk and billing associate in Coppell, TX to manage patient registrations, verify insurance, and handle daily EMR-based processes.

You will schedule walk-ins, collect co-pays, and ensure accurate documentation while maintaining high customer service standards. The role requires at least a high school diploma and one year of hospital or outpatient billing or front desk experience, with proficiency in MS Office applications.

Qualifications

• High School diploma required.
• Minimum of one year’s experience in a hospital or outpatient billing, insurance verification, collections, payment posting and front office experience.
• Proficient in MS Office applications including Outlook, Word, Excel and PowerPoint.

Responsibilities

• Schedule all walk-ins accurately in the hospital EMR system.
• Register and check in patients upon arrival, ensuring smooth intake process.
• Complete new patient registration in hospital EMR system with precision and attention to detail.
• Perform daily reporting in the hospital EMR systems; collect co-pays, post to patient accounts and issue receipts through hospital EMR system.
• Ensure all documentation is complete, accurate and compliant with organizational standards.
• Verify insurance, obtain authorizations as required.
• Assemble and distribute new patient information packets; scan registration documents into the EMR system.
• Uphold cleanliness and organization within the facility.
• Accept other responsibilities assigned by supervisor.

Skills

Billing and insurance verification

Front office experience

Customer service

Education

High School diploma

Tools

MS Office

Outlook

Word

Excel

PowerPoint

Job description

Surgery Partners, Inc. is seeking an experienced front desk and billing associate in Coppell, TX to manage patient registrations, verify insurance, and handle daily EMR-based processes.

You will schedule walk-ins, collect co-pays, and ensure accurate documentation while maintaining high customer service standards. The role requires at least a high school diploma and one year of hospital or outpatient billing or front desk experience, with proficiency in MS Office applications.