Evening Patient Experience Concierge

Charleston Area Medical Center; Morgantown (WV); On-site; USD 26,000 - 36,000; Full time

Job summary

Mon Medical Center in Morgantown, WV, is seeking a customer service oriented team member for evening shifts. You will greet patients, provide information, and guide visitors to departments, ensuring a positive first impression.

Responsibilities include answering inquiries, directing callers, and aiding in service recovery. A High School Diploma or GED and BLS certification are required, with at least two years in a high-contact role.

Qualifications

• High School Diploma or GED required.
• Two years’ experience in a high-contact customer service position.
• Basic Life Support (BLS) certification required.

Responsibilities

• Greet patients with a warm welcome and anticipate needs.
• Provide way finding and information to patients and visitors.
• Answer questions in person or by phone and direct to appropriate departments.
• Resolve concerns with prompt service recovery and research when needed.
• Screen and take temperatures of entrants as required.

Skills

Customer service

Communication skills

Time management

Problem solving

Independent worker

Education

High School Diploma or GED

Job description

Mon Medical Center in Morgantown, WV, is seeking a customer service oriented team member for evening shifts. You will greet patients, provide information, and guide visitors to departments, ensuring a positive first impression.

Responsibilities include answering inquiries, directing callers, and aiding in service recovery. A High School Diploma or GED and BLS certification are required, with at least two years in a high-contact role.