Patient Concierge - Front Desk & Patient Experience Champion

Ephrata-Family-Dentistry; Ephrata (Lancaster County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Career growth

Fun work environment

Job summary

Ephrata Family Dentistry, part of Mor Smiles, seeks a friendly Patient Concierge to be the welcoming face of the office. You will handle patient check-in, scheduling, calls, and insurance verification, ensuring a smooth flow and excellent first impressions.

The role emphasizes teamwork, empathy, and a positive culture. No dental front office experience required, but preferred; training provided; competitive pay and benefits in a supportive, growth-focused environment.

Qualifications

• Friendly, dependable, and detail-oriented.
• Excellent communication and customer service skills.
• Dental front office experience preferred, but not required.
• Ability to multitask while maintaining accuracy and empathy.
• A proactive problem solver who loves being part of a team.

Responsibilities

• Greet and check in patients with warmth and professionalism
• Manage scheduling, confirmations, and patient flow efficiently
• Answer phone calls and assist with patient inquiries
• Collect and post payments, verify insurance, and process forms accurately
• Support the clinical team with smooth daily operations
• Contribute to a positive, collaborative, and patient-centered culture

Skills

Customer service

Communication

Multitasking

Front desk experience

Job description

Ephrata Family Dentistry, part of Mor Smiles, seeks a friendly Patient Concierge to be the welcoming face of the office. You will handle patient check-in, scheduling, calls, and insurance verification, ensuring a smooth flow and excellent first impressions.

The role emphasizes teamwork, empathy, and a positive culture. No dental front office experience required, but preferred; training provided; competitive pay and benefits in a supportive, growth-focused environment.