Patient Concierge

Ephrata-Family-Dentistry; Ephrata (Lancaster County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Career growth

Fun work environment

Job summary

Ephrata Family Dentistry, part of Mor Smiles, seeks a friendly Patient Concierge to be the welcoming face of the office. You will handle patient check-in, scheduling, calls, and insurance verification, ensuring a smooth flow and excellent first impressions.

The role emphasizes teamwork, empathy, and a positive culture. No dental front office experience required, but preferred; training provided; competitive pay and benefits in a supportive, growth-focused environment.

Qualifications

• Friendly, dependable, and detail-oriented.
• Excellent communication and customer service skills.
• Dental front office experience preferred, but not required.
• Ability to multitask while maintaining accuracy and empathy.
• A proactive problem solver who loves being part of a team.

Responsibilities

• Greet and check in patients with warmth and professionalism
• Manage scheduling, confirmations, and patient flow efficiently
• Answer phone calls and assist with patient inquiries
• Collect and post payments, verify insurance, and process forms accurately
• Support the clinical team with smooth daily operations
• Contribute to a positive, collaborative, and patient-centered culture

Skills

Customer service

Communication

Multitasking

Front desk experience

Job description

About Us
At Ephrata Family Dentistry, we’re more than a dental office — we’re a patient experience team. We believe in creating a welcoming environment where every patient feels cared for, heard, and valued. As part of the Mor Smiles organization, our practice is rooted in teamwork, growth, and fun. We live by our core values: Deliver WOW, Build the Plane as We Fly It, Yes-We-Can Mentality, and Create Fun & Celebrate Success.

About the Role
We’re looking for an enthusiastic and personable Patient Concierge to be the welcoming face of our office. This role is perfect for someone who loves helping people, thrives in a fast-paced environment, and takes pride in creating exceptional first impressions.

Key Responsibilities:

• Greet and check in patients with warmth and professionalism
• Manage scheduling, confirmations, and patient flow efficiently
• Answer phone calls and assist with patient inquiries
• Collect and post payments, verify insurance, and process forms accurately
• Support the clinical team with smooth daily operations
• Contribute to a positive, collaborative, and patient-centered culture

What We’re Looking For:

• Friendly, dependable, and detail-oriented
• Excellent communication and customer service skills
• Dental front office experience preferred, but not required
• Ability to multitask while maintaining accuracy and empathy
• A proactive problem solver who loves being part of a team

Why You’ll Love Working Here:

• Supportive and fun work environment
• Opportunity for career growth within our expanding organization
• Competitive pay and benefits
• A culture that celebrates wins — big and small